Question 1

What is Wallet Flights?

Accepted Answer

A flight comparison site. We show prices from airlines and travel sites in one list, sorted from cheapest to most expensive, so you can choose the best deal and book it with that provider.

Question 2

Is it free to use?

Accepted Answer

Yes. Searching and comparing is free and you don’t need an account.

Question 3

How are results sorted?

Accepted Answer

By price, cheapest first. You can switch to Fastest, or Best, which balances price and journey time, and filter by stops, airline, departure time and price.

Question 4

Can I search multi-city trips?

Accepted Answer

Yes. Choose Multi-city in the search box and add up to five flights.

Question 5

Why did the price change on the provider’s site?

Accepted Answer

Fares change quickly as seats sell. The provider confirms the final price, including taxes and fees, before you pay. If it’s higher than you expected, go back and compare other deals.

Question 6

Which currency are prices shown in?

Accepted Answer

In the currency of the city you’re flying from: pounds for UK departures and US dollars for US departures.

Question 7

Are the fares on the homepage live?

Accepted Answer

They’re the cheapest prices other travellers found in the last few days, refreshed about every hour. They can sell out or change, so search your dates to compare current prices. Routes without a recent fare show no price.

Question 8

Do prices include baggage?

Accepted Answer

It depends on the fare. Each result shows whether a cabin bag and checked bag are included; the provider confirms the details before you pay.

Question 9

Who do I pay?

Accepted Answer

The provider you choose: an airline or a travel site. Wallet Flights doesn’t take payments or issue tickets.

Question 10

I haven’t received my confirmation email

Accepted Answer

Check your spam folder first, then contact the provider you booked with; they issue the confirmation and e-ticket.

Question 11

How do I change or cancel my booking?

Accepted Answer

Contact the provider you booked with, as they manage your booking and apply the fare rules. If you can’t tell which provider it was, send us your route and dates and we’ll help.

Question 12

Can I add bags, seats or special assistance?

Accepted Answer

Usually, through the provider or the airline’s ‘manage booking’ page after you book.

Question 13

How do I unsubscribe from fare alerts?

Accepted Answer

Every fare-alert email has an unsubscribe link at the bottom. You can also email us and we’ll remove you.

Question 14

What do you do with my data?

Accepted Answer

We only collect what you send us, such as your email for fare alerts or a contact message. See our privacy policy for the details.

Question 15

How can I contact you?

Accepted Answer

Email info@walletflights.com or use the contact form. We reply within 24 hours.

How can we help?

Using Wallet Flights

Prices and deals

Booking with a provider

Privacy, alerts and contact